Questions
How much does Zuvrel cost?
Core $349/mo, Pro $549/mo and Elite $849/mo. Each plan includes 1 user (Elite: 1 user and 1 location). Extra users are $39 (Core), $69 (Pro) or $89 (Elite) per month. Extra Elite locations are $89/mo. See plans and pricing.
Is there a setup fee?
Yes, one time: Core $680, Pro $720, Elite $940, due at signup. It covers guided setup, loading your price list and customers, and check-ins at day 7 and 30. Elite also moves equipment, agreements, job and invoice history.
Are there add-ons?
On Core, yes: Commission pay $49/mo, Brand Kit $39/mo and API access $49/mo. All three are included in Pro and Elite. All three are Coming.
Are there usage charges?
Card payments are processed at a low, published rate, competitive with other field service software. Texting is included: 500, 1,500 or 3,000 texts a month (sent and received both count). Extra texts are 3¢ each, but we alert you at 80% and 100%, your first month over is free, and you can choose to move up a plan for that month instead. Your shop's own texting number and carrier registration cost nothing extra.
What isn't available yet?
Marked Coming = in development, not yet available: accounting software sync, photo scan of equipment data tags, the dedicated tech app, API access, marketing CRM integration, commission pay, Brand Kit, multiple locations, dispatch map, truck inventory, booking with live time slots and the AI assistant allowance. Everything else is available now.
Can I try it before I sign up?
Yes. Try your plan in a full sandbox before you sign up, with a sample shop already in it.
How long does the sandbox last?
48 hours from when you enter your codes. Book a demo from the sandbox and we’ll open it for longer. One sandbox per email and phone.
Can my sandbox become a real account?
Yes. Pick a password from the sandbox and your account is created with the name, company, email, phone and state you signed up with (the state sets your time zone). It starts on Core in setup, and we move you to the plan you tried once it’s on your bill. The sample shop and anything you entered in the sandbox stay in your browser and don’t carry over. No card now; billing starts when you go live.
Which trades is Zuvrel for?
HVAC, plumbing, electrical and other service shops.
What counts as a user?
A user is any login: owners, office staff and techs.
When does billing start?
Setup fee due at signup. Monthly billing starts when you go live or 45 days after setup is complete, whichever comes first.
Who answers support?
A US-based team by phone, text and email. Urgent issues get a response within 1 hour (Elite: 15 min), Mon-Sat, 7 AM-7 PM Central.
What does “Coming” mean?
Coming = in development, not yet available. Everything else is available now.
When is Zuvrel available?
Public release Spring 2027. Ask how you can get a founding partner discount.
Where is Zuvrel available?
US only.
Still deciding? Try it in the sandbox